Congress should enact S. 673: Protecting Consumers from Unreasonable Credit Rates Act of 2013.

The Treasury Department’s Office for the Comptroller regarding the Currency and also the Federal Deposit Insurance Corporation issued “Proposed help with Deposit Advance items. to combat abuses when you look at the deposit-advance system” The document defines the reputational and monetary dangers to banking institutions that loan to consumers that are struggling to repay the loans. In addition it calls for banking institutions to examine whether a customer can repay the mortgage and adds a “cooling off ” duration that efficiently limits banks to a single loan per client per month-to-month statement period. In the Justice Department announced a series of subpoenas to investigate the banks and companies that handle payments for Internet or phone payday lenders that try to skirt state laws august. Read more

As client journeys modification, stay linked at each change.

We assist brands work on client, client, and employee insights with an approach–combining that is unique experience administration (XM) pc software with hands-on expert solutions.

COVID-19 XM Playbook

Install SMG’s industry-specific XM Playbooks and make use of the strategy that is interactive to help keep rate with quickly evolving consumer + employee expectations—tracking your progress across a 3-phased approach made to assist your company emerge through the pandemic as a more powerful brand name.


Client Experience

Your prospects and clients are chatting, so we talk their language. We realize the best questions to inquire of and also the simplest way to supply actionable insights that assistance you affect the discussion and drive customer care.

Employee Experience

Your consumer experience is associated with your worker experience. We possess the tools that uncover the center of the company, decreasing turnover and increasing sales performance.

Brand Analysis

Just just just What clients think and just how they operate may be various. This is exactly why we monitor pre-purchase, purchase, and behavior that is even non-purchase your brand name and your competition.


We make your company our company. We connect what truly matters to your prospects using what matters to you personally, comprehending the behavior that is unique and functional needs of one’s industry. Read more